While many organizations are just taking their first steps with intelligent automation, or are still considering its benefits, there are some who saw the opportunity of RPA early on, are now years into their automation journey and are starting to scale up.
These trail blazers are at different stages with their programmes but with new technological developments and the evolvement of RPA to Intelligent Automation, 60% are aiming to automate more than 10% of their processes in the next five years.
In a report by research firm teknowlogy in partnership with Thoughtonomy, senior executives from organizations across the UK have revealed the core elements of their automation programmes: where they started from in terms of strategy and where they are heading today.
How to go about scaling automation across a large organization is a common problem. Most companies are starting from a place where less than 10% of processes are currently automated and challenges include complexity of bot lifecycle management and software licensing.
Companies surveyed for the Report identified different goals and success factors at the beginning of their journey than those they are operating against now and those needed for the future. This highlights the need to plan ahead and set the foundations for scaling smoothly while getting off the ground and securing early success and ROI.
Part of the scaling problem is to do with the technology needed to achieve it. Cloud has become vital to most automation programs as it enables agility and flexibility, along with software that doesn’t need to be tied to internal servers and desktops. This consideration is growing rapidly in importance and 58% of companies surveyed view a cloud-based delivery model as a key selection criteria for automation technology.
Only 13% of automation leaders said that complexity of automation technology was an obstacle to success early on, which is good news. However, the evolution from pure RPA towards Intelligent Automation which uses digital workers that have AI and ML capabilities, has led executives to become concerned that they have access to the right skills. Therefore, low-or-no-code software which is designed for business users is another important consideration when choosing a technology vendor.
Thinking forward, companies need to create a roadmap that moves from cost reduction goals to productivity outputs and from FTE hours saved to added employee value. While optimizing critical business processes and improving customer experiences are valuable achievements, companies must also look to even more ambitious initiatives. For example, 52% of organizations said that creating new or enhanced revenue streams was a main target for automation in the future.
Read our Report: Taking Automation to the Next Level to get all the stats and learn about the experiences of early adopter organizations as they prepare to scale automation and use it as a stepping stone to achieve real business transformation.