Watch the Recording:
Scaling RPA | Prudential’s Successful Journey
Scaling RPA is often a challenge in many organizations who are struggling with whether to focus on number of Digital Workers, hours returned back to the business, or other metrics. In addition, culture barriers are often challenging to overcome and can impact scale.
Ann Delmedico, Vice President, Intelligent Process Automation at Prudential Financial joined Shail Khiyara, Chief Customer Officer at Blue Prism to discuss the RPA journey at Prudential. For 140 years, Prudential Financial has helped individual and institutional customers grow and protect their wealth. The company is recognized as a trusted brand and one of the world’s most admired companies.
Based on real-world experiences Ann speaks about what is required to build and scale a successful digital workforce, including how to address culture barriers.
Key takeaways from this recording include:
- RPA drivers and measures of success
- Scaling means more than number on “bots”
- Shaping an outcome oriented RPA culture