Ascension | How the US’ largest non-profit health system drives Enterprise Scale and RPA Program Yield

Date: Tuesday, October 9th, 2018
Time: 8am PT / 11am ET / 4pm UK

Ascension is the US's largest independent healthcare provider with over 150 hospitals and over 2500 sites of care, and has leveraged RPA as a strategic differentiator within their business for over 6 years. 

In our 12th episode of Blue Prism Café, we will explore the various elements that were critical to Ascension's success in deploying their Blue Prism Digital Workforce. Mastering the trifecta of building a solid, scalable RPA foundation, ensuring continued internal adoption and enthusiastic momentum.

If you are asking yourself questions such as "what do I need to anticipate in order to scale Enterprise grade RPA across the organization?", then join us as Lee Coulter, CEO of Ascension Ministry Service Center and Shail Khiyara, Blue Prism discuss insight and advice to go from building the business case, setting up a Centre of Excellence leveraging Blue Prism's Robotic Operating Model (ROM), and key learnings on how to build-in scaling capability from the start.

Key takeaways from this episode of the Blue Prism Café will be:

  • Learnings from Ascension's 6+ year experience
  • Managing "automation anxiety" and Change Management within the business
  • How to avoid common mistakes that hinder your ability to scale ?
  • How to promote the success and value of your RPA program


Featured Speakers:

Lee Coulter, CEO, Ascension Ministry Service Centre
Lee CoulterLee Coulter is an expert in outsourcing strategy and organizational transformation. He currently leads the shared-services operation of the largest nonprofit healthcare system in the U.S, bringing with him more than 30 years of experience in leadership roles in companies like General Electric, AON, and Kraft Foods. He serves on numerous boards and advisory committees for organizations such as HfS Research, the Shared Services and Outsourcing Network (SSON), the World ITO/BPO Forum, and the Frontier Strategy Group.

Scott Teeple, Chief Technology Officer, Agilify
Scott TeepleScott is responsible for the Automation Strategies for Agilify Automation. His focus has been on operational excellence, solutions delivery, and service delivery of RPA, RDA, and Cognitive practice. Scott's teams lead continuous improvement, intelligent process automation (IPA) and augmented intelligence initiatives for large scale organizations.


Shail Khiyara, Chief Marketing and Experience Officer, Blue Prism
4-Shail-KhiyaraShail brings over 15 years of global experience in marketing & customer engagement, across many leading brands in the RPA and AI space including Model N, Spigit, Taleo, and Evault, a Seagate company. In these roles he’s championed delivering measurable, repeatable and profitable revenue growth through programs that delight customers. Shail holds an MBA from Yale University, Strategy & Entrepreneurship executive education from Harvard Business School and an MSc in Engineering.